Our Services

We use a behavioural social science approach across the entire player journey to help make play as positive of an experience as possible. To serve the goal of positive player experiences across the entire ecosystem.

Play is an emotional journey, and any and all interactions surrounding it, tarnish, or feed the positive emotions of play. With our behavioural approach, we can prevent or smooth the friction points, as well as nurture and reinforce the positive.

We apply our approach across three sectors, and are happy to do so on an ongoing, regular basis, a project, a single campaign, or even just to provide a starting point.

Strategies & Planning
- Community strategy
- Social Media strategy & planning
- Channel strategy
- Content strategy & planning
- Campaign strategy & planning
- Community Leader & Moderator
- Deflection and Knowledge Strategy
- Risk Mapping & Assessment
- Feedback consolidation
- Live phases
- Launch Strategy & Planning
etc.
Community Document
- Code of Conduct
- Incentive reviews
- Community Management guides
- Quantified and qualitative player feedback
- Tricky Q&A
- FAQs
etc.
Flows & Player Journey
- Player journey mapping
- Journey design and documentation
etc.

You know you will need something community or player experience facing at some point in your project, but you don’t even know where to start? Do you need to hire someone? Do you need an expensive very experienced person to build out a team? Do you just need some pointers to make sure you’re making the right considerations?
We are here to help you get started, and provide you with guidance along your progress.

- Player Profiles
- Target audience analysis
- Social listening
- Sentiment – “quantified emotions”
- Surveys
etc.

You find yourself in a crisis and need help finding a way out? Not a problem, keep calm and let us help you navigate the storm to avoid the crash! We can provide you strategies, action plans, and communication advice, as well as options on how to resolve or mitigate the situation.
We are well aware of the time sensitive nature of a crisis and will prioritise MAYDAY! Fix it! requests, coming through our contact form.

Trainings
- Social Listening, behavioural approach to community management, content and channel management, etc.
Optimisation
- Feedback process and tools
- Organisational Optimisation
- Cross departmental alignment
- Process design/review/optimisation
- Internal evangelising
- Change management
- Launch preparation
- Fire drills
Job Descriptions & hiring Happy to help interview candidates to find the perfect fit